Refund policy
Return & Refund Policy
At Firista, we strive to provide you with high-quality products and a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.
No Returns or Refunds
Currently, we do not accept any returns or offer refunds once an order has been placed and confirmed.
We strongly encourage customers to review their order details carefully before completing the purchase.
Order Confirmation Before Dispatch
To ensure accuracy and satisfaction, one of our representatives will personally contact you via phone or WhatsApp to confirm your order details before we dispatch it.
This helps us:
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Verify product selection and quantity
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Confirm shipping details
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Resolve any doubts or questions in advance
Damaged or Incorrect Orders
In the unlikely event that your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
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Order number
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Clear photos of the item(s) received
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Description of the issue
Our team will review the case and get back to you with the appropriate next steps.
Contact Us
If you have any concerns or questions, we’re here to help: